Privacy Policy

At The Village Surgery Physio, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information in line with UK data protection laws (including UK GDPR and the Data Protection Act 2018).

1. Information We Collect

We may collect the following information from you:

1. Personal details (e.g., name, date of birth, contact information).
2. Medical history and health information relevant to physiotherapy treatment.
3. Appointment and billing information.
4. Communication records (emails, phone calls, website contact forms).

2. How We Use Your Information

We use your information to:

1. Provide safe and effective physiotherapy treatment.
2. Maintain accurate medical records.
3. Arrange and manage appointments.
4. Process payments and invoices.
5. Contact you about your care.
6. Comply with legal, regulatory, and professional obligations.

We will only use your personal information where we have a lawful basis, such as your consent, a contract for services, or compliance with legal requirements.

3. Sharing Your Information

We may share information with:

1. Other healthcare professionals involved in your care (with your consent).
2. Insurance companies, medico-legal representatives, or case managers (if applicable).
3. Regulatory or legal authorities where required by law.

We will never sell or share your data for marketing purposes.

4. Data Storage & Security

1. Records are stored securely in line with professional and legal requirements.
2. Electronic records are password-protected and encrypted.
3. Paper records (if used) are stored securely with restricted access.
4. We retain health records for a minimum of 8 years (or until a child reaches age 25, whichever is longer), in line with professional guidance.

5. Your Rights

You have the right to:

1. Access the personal data we hold about you.
2. Request correction of inaccurate information.
3. Request deletion of data (where legally possible).
4. Restrict or object to how your data is used.
5. Request transfer of your data to another provider.

To exercise your rights, please contact us.

6. Cookies & Website Use

Our website may use cookies to improve user experience. You can control cookies through your browser settings. Please see our Cookie Policy for more information.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

The Village Surgery Physio, The Village Surgery, Dudley Lane, Manor Walks Shopping Centre, Cramlington, NE23 6US

If you remain dissatisfied, you can also raise concerns with the Information Commissioner's Office (ICO): https://www.ico.org.uk/.